CSLB is considering broader contractor-complaint disclosures. Please note, much of this post is generated from ChatGpt and may contain errors.

Discussion proposal—not law: At its November 3 meeting, CSLB considered seeking authority to disclose the number and nature of complaints when a contractor receives more than five complaints in one month or has more than 10 simultaneously open complaints. CSLB reported that 91 contractors received at least 10 complaints during 2026, although many complaints were not publicly visible under current law. �
cslb.ca.gov

Client-risk takeaway: A clean-looking CSLB license record does not necessarily mean a contractor has no significant complaint volume. For HOA roof and waterproofing repair procurement, supplement the license check with recent project references, insurance and workers’ compensation verification, litigation searches, subcontractor identification and direct questions about pending complaints.

Our takeaway is that this is a good thing for consumers. Far too many consumers we speak with say they checked their contractors license and it was free of any complaint disclosures, then they hired the contractor and problems arose.

Our opinion is that any contractors with 2 or more complaints should have this notice posted to their license, and that they must include a notice to consumers in their contract that complaints have been filed against them.

Similar to newspapers publishing arrest records of people who were arrested, the contractor should be presumed innocent until the investigation is completed. However, a consumer will be in a much better position to judge whether or not they wish to proceed with engaging that contractor.

What’s your thoughts? Drop a comment below.